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AFRICAN GREATS

Author Pens 100 Books

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Clemence Mutembo has done something spectacular and extraordinary by writing a whooping 100 books almost simultaneously. His achievement is a great feat and his name deserves to be etched in the Guinness World book of records. What he has done is an unprecedented. It may not be farfetched to say he has set a new world record in literary circles.

Writing 100 books at once has automatically given him celebrity status and ushered him on a very high pedestal in the world of literature. Of course, we have prolific, great, known, and renowned writers throughout the world but writing 100 books almost at once is something else and mind-blowing! Love him or hate him, but one thing is certain, he has done something which a lot of people have not done and may never do to their fated end. Therefore, the best we can do is to swallow our pride, embrace him, and give him a warm pat on the back, which he deserves. As Sam  Ewin once said:

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Nothing is so embarrassing as watching someone do something you said was impossible.

Clemence’s great feat is not only extraordinary but it will also trigger off other writers to work even harder and try to emulate him. What he has done is actually a great milestone in the world of literature.

I am not in any way trying to glorify Clemence but in all fairness, he deserves an unqualified and special kudos for a job well done. God’s clemency and favor is certainly upon Clemence.  We have actually seen the clemency of God on Clemence!

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Even without reviewing the contents of his books, he deserves an unqualified and special kudos because writing 100 books almost at the same time is a long stretch by any standards. While other people are still on the seashore planning to become writers, Clemence has already walked on water!

Just how does one write 100 books, you may ask? Well, only Clemence can solve that jig-saw puzzle in the whole wide world.

If ever there was a rising star in literary works, it is Clemence. If ever there was a superstar in marketing circles, it is Clemence. He is persistent and persuasive. In addition to all that, he exudes charm and optimism. He has become a darling of the people of Zimbabwe and beyond because of his charisma in his area of expertise, which is marketing and all that go with it.

Even before reviewing the contents of his books, I can safely say this is a gigantic step in the right direction because 100 books is a long stretch by any standards. Just who can beat that!

At only 40 years, Clemence is still a young man but he has already done the impossible.

 But then, who is Clemence Mutembo? He is a sagacious entrepreneur, versatile marketer, and inspiring motivational speaker, all rolled into one person. He is the Chief Executive Officer of Zimbabwe’s foremost business platform, the Harare Business Forum which was formed in 2016. He is a dynamic and top-flight  Business Speaker, Trainer, Presenter, Facilitator, Consultant, and coach. Because of the relevance of his messages, he is frequently invited to speak at various events, organizations, and companies. He speaks on Customer Service, Sales, Entrepreneurship, and Strategic Management. He is frequently hosted by international and local media such as the  British Broadcasting Corporation (BBC), South African Broadcasting Corporation ( SABC) and the Zimbabwe Broadcasting Corporation (ZBC) to speak about Business and Economic issues.

He is a voracious reader who likes reading about Business, Strategic Management, Marketing, Economics and Accounting.

Although he is a Marketer, he is no longer marketable as he is already married to Melody with whom he has been graced with a son, Raymond Nashe Mutembo.

He is an assertive middle aged man who has already discovered his dream in life and he is busy pursuing that dream. His dream is to touch lives through inspirational, motivational and business literature, and the dream is being actualised.

But why did Clemence think of writing 100 books?

I wanted to have a competitive advantage against my rivals. You need to have something, an attribute that sets you apart from those participating in the same market.

In spite of having written so many books, he intends to continue writing motivational books to keep his writing skill alive.

Clemence was born 40 years ago in Zimbabwe and lives in the cosmopolitan town of Harare. He started school at Mvuma Primary school and later went to Leopold Takawira Secondary School. He then enrolled at Zimbabwe Open University where he studied for a bachelor’s degree in Marketing.

Konrad Adenauer once said:

We all live under the same sky, but we don’t see the same horizon.

Thus ends the extraordinary story of Clemence Mutembo, the writer extraordinary!

For Orders, Get In Touch With Clemence: +263-735-686-603

Book By Clemence:

1.MILLION DOLLAR CUSTOMER SERVICE
2.SUPER STAR CUSTOMER SERVICE
3.FIVE STAR CUSTOMER SERVICE
4.WORLD CLASS CUSTOMER SERVICE
5.PROFIT BOOSTER CUSTOMER SERVICE
6.HAPPY PEOPLE CUSTOMER SERVICE
7.MONEY MAKER CUSTOMER SERVICE
8CASH BOOSTER CUSTOMER SERVICE
9.BUSINESS MAGNET CUSTOMER SERVICE
10.MARKET WINNER CUSTOMER SERVICE.
11-WHAT MAKES CUSTOMERS HAPPY
12-WHAT MAKES CUSTOMERS ANGRY
13-HAPPY CUSTOMERS BUY AGAIN
14-HAPPY CUSTOMERS TELL OTHERS
15-THINGS CUSTOMERS REALLY HATE
16-THINGS CUSTOMERS REALLY LOVE
17-CUSTOMERS WANT CUSTOMER CARE
18-CUSTOMERS SHOULD COME BACK
19-CUSTOMERS ARE THE KINGS
20-THINK LIKE THE CUSTOMER
21-MAKE CUSTOMERS CHOOSE YOU
22-WHY CUSTOMERS RUN AWAY
23-CUSTOMER CARE BRINGS MONEY
24-CUSTOMERS MUST LOVE YOU
25-GIVE EXCELLENT CUSTOMER CARE
26-WIN THROUGH CUSTOMER CARE
27-NO CUSTOMER NO BUSINESS
28-LISTEN TO CUSTOMER COMPLAINTS
29-SALES COME FROM SERVICE
30-BE FRIENDLY TO CUSTOMERS
31-CUSTOMERS WANT RELIABLE SERVICE
32-WHY CUSTOMER SERVICE MATTERS
33-CUSTOMERS WANT ACCURATE SERVICE
34-ALWAYS THANK YOUR CUSTOMER
35-NEVER LOSE THOSE CUSTOMERS
36-TURNING CUSTOMERS INTO FANS
37-CREATE RELATIONSHIPS WITH CUSTOMERS
38-COMMUNICATE WELL WITH CUSTOMERS
39- 50 CUSTOMER CARE TIPS
40-CUSTOMERS WANT FAST SERVICE
41.SECRETS TO MORE CUSTOMERS
42.ATTRACT EVEN MORE CUSTOMERS

43.CUSTOMER SERVICE SECRETS
44.AIM FOR HAPPY CUSTOMERS
45.TREAT CUSTOMERS WITH CARE
46.HIGH IMPACT CUSTOMER SERVICE
47.OUT STANDING CUSTOMER SERVICE
48.GOLD CLASS CUSTOMER SERVICE
49.CUSTOMERS SHOULD BE HAPPY
50.WIN THROUGH CUSTOMER SERVICE

51.WIN CUSTOMERS FOR LIFE
52. NEVER ARGUE WITH CUSTOMERS
53.PUT VALUE ON CUSTOMERS
54. ALL CUSTOMERS WANT EXCELLENCE
55.REMEMBER CUSTOMERS PAY YOU
56. CUSTOMERS DESIRE GOOD SERVICE
57.WHY CUSTOMER SATISFACTION MATTERS
58.CUSTOMER SERVICE FOR STARTERS
59.PUT YOUR CUSTOMERS FIRST
60.CHOOSE TO DELIGHT CUSTOMERS
61.HAPPY CUSTOMERS BRING BUSINESS
62.CUSTOMER SERVICE REALLY PAYS
63.OFFER SUPERIOR CUSTOMER SERVICE
64.CREATE & RETAIN CUSTOMERS
65.TEAMWORK IMPROVES CUSTOMER SERVICE
66.POOR SERVICE CHASES CUSTOMERS
67.HOW TO SATISFY CUSTOMERS
68.THE CUSTOMER SERVICE MISTAKES
69.FRONTLINE CUSTOMER SERVICE PROVIDERS
70.CUSTOMER SERVICE IMPROVEMENT TIPS
71.SURPRISE AND DELIGHT CUSTOMERS
72.DEALING WITH CUSTOMER COMPLAINTS
73.DEALING WITH ANGRY CUSTOMERS
74.RESOLVE CUSTOMER PROBLEMS FAST
75.PROVIDE QUALITY CUSTOMER SERVICE
76.DRIVE SALES FROM SERVICE
77.KEEP THE CUSTOMERS INFORMED
78.LISTEN TO YOUR CUSTOMERS
79.GATHER CUSTOMER SERVICE IDEAS
80.CUSTOMER SERVICE THAT SHINES
81.BRING BACK LOST CUSTOMERS
82.CUSTOMERS NEED SOMETHING EXTRA
83.UNBREAKABLE CUSTOMER SERVICE RULES
84.BE HELPFUL TO CUSTOMERS
85.CUSTOMER SERVICE MADE SIMPLE
86.CUSTOMERS MUST ALWAYS WIN
87.MAKE CUSTOMERS FEEL HAPPY
88.CUSTOMERS BUY GOOD FEELINGS
89.MAKE CUSTOMERS FEEL IMPORTANT
90.TREAT CUSTOMERS WITH RESPECT
91.LEARN TO SMILE ALWAYS
92.CUSTOMERS ARE ALWAYS RIGHT
93.CUSTOMER CARE REALLY MATTERS
94.MAKE SERVICE A CULTURE
95.SERVE CUSTOMERS WITH PASSION
96.MIND BLOWING CUSTOMER SERVICE
97.FRIEND MAKING CUSTOMER SERVICE
98.KEYS TO CUSTOMER SATISFACTION
99.CUSTOMER SERVICE WITH CLEMENCE
100.SERVICE REALLY IMPROVES PROFITS

#StudentShine

Zimbabwean Born Harvard Graduate Launches Hitch-Hiking App

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tuverl app

Hope was born and raised in Bulawayo, Zimbabwe and he did his A level at Mpopoma High School and O level at Ihlathi High School. Apart from his academic successes, he was also a multi National Chess Scholars Champion winner. Hope later on received a scholarship to go and study at the Harvard
University and just after college he went on to found Tuverl which has to date received several awards and recognition. They recently came out first at the Georgetown Africa Business Conference Pitch Competition which was
held in early February 2020 at Georgetown University in Washington DC. Tuverl also won the World Bank Youth Summit Pitch Competition in early December 2019 held at the World Bank Headquarters in Washington DC.

In mid-December 2019 Tuverl also won the YouthConnekt Sustainable Development Goals Video Competition. They have also participated in several pitch competitions, winning the Fan Favourite prize at the RevRoad Pitch Competition in Provo, Utah, and finishing 3rd place at the Harvard China Forum Pitch Competition in Cambridge, Massachusetts in early April 2019. Tuverl participated in the Mass Challenge Accelerator Boston Cohort in 2018 and were part 10th cohort of Halcyon Incubator Program from January – June 2019. Tuverl is also a recent Startup Battlefield 2020 finalist, the pitch competition was held virtually in September 2020.

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Problem Statement

It can’t be innovation without problem-solving and Turvel application is there to solve or address a wide range of problems. In most African countries, Public Transport is an industry that is run by private companies; millions of small to medium enterprises and individuals, whose buses, minibusses, and individual cars operate without any schedules or timetables. This makes Public Transport very unreliable to commuters, who lose valuable productive time while waiting for transportation or in transit, as a result. Drivers also waste time, fuel, and man-hours trying to locate
commuters along their designated routes or park in one place waiting for commuters to find them.

This is highly inefficient. The Covid-19 era came with new and many
challenges for commuters as Public Transportation was grounded by the government to minimize non-essential movement and reduce the risk of exposing the public to the Coronavirus. This left people who do not own their own personal vehicles with few to no options for safe essential travel.


While some have welcomed the reintroduction of ZUPCO as the sole provider of Public Transport, there have numerous complaints about long lines at bus stops, too few buses in circulation, and the general lack of social distancing while in transit.

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Solution

After assessing these challenges in the 1st few months of the covid19 pandemic, Tuverl went on to develop its intercity carpooling service that is meant to make travelling safer, easier and cheaper during the Covid19 pandemic. After downloading and signing up on the Tuverl App, commuters can search for peer-to-peer trips that originate from a city or town of their choosing to another city or town in Zimbabwe. They can pay for these trips using mobile money payments, such as Ecocash, OneMoney and Telecash.

We plan to support more payment methods in due course. On the Tuverl App, users who have their own personal vehicles can register to be drivers.
Once registration is complete and their profiles have been verified, drivers can create trips from one city or town to another. Drivers have control over the pricing of the available seats in their vehicles. As such drivers can make
extra money during a trip they were already planning to make. Picking up passengers along the road, when drivers travel on pre-planned trips between cities and towns is an old practice. Most Zimbabwean commuters know this as hitchhiking or simply hiking.

Tuverl has found a way to make it a lot easier for drivers to find commuters or passengers, by adding a technology layer that makes it faster for drivers to connect with commuters. As the economy opens up, Lockdown regulations are relaxed, and travel restrictions are removed, it is important to give commuters more options for travelling safely. Commuters and drivers can download the Tuverl App on the following links.
https://play.google.com/store/apps/details?
id=com.tuverl.android .

People who are interested in our work can follow
us on the following links.
Website: http://wwww.tuverl.com/
Facebook: https://www.facebook.com/tuverl
Twitter: https://twitter.com/tuverl
Google Play Store: https://play.google.com/
store/apps/details?id=com.tuverl.android

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SUCCESS STORIES

Interview With Princewell ‘The Roadrunner Farmer’

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Roadrunner farmer

In the words of Arthur Ashe, “Start where you are. Use what you have. Do what you can.”, Princewell is one man living and putting to test these words by taking his passion in poultry farming into a test. Princewell (PW) is always there on Twitter mostly sharing his story, pictures, and updates on his roadrunner farming, something which has helped market his business and inspire someone out there. Coach Mallvine (CM), our Productions Manager, caught up with Princewell for an online interview, and below is how it went along. Enjoy the interview and don’t forget to subscribe to stay tuned for more interviews and updates.

CM: Please introduce yourself to our readers.

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PW: Real name Terence Maphosa, a young passionate roadrunner Farmer in his late 30s.

CM: What brought you into farming?

PW: On this one there are a lot of reasons:

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  1. Availability of idleness in my rural area which I saw as a chance to put up something productive and since I had no water, the only idea that looked feasible out of the many I had was road runners.
  2. Passion for roadrunners, before these exotic breeds I was doing the ordinary kumusha roadrunners. So, it became a transition into something catchy more advanced on a larger scale.
  3. Roadrunner farming is not congested that much so, I saw an opportunity that I could use and it worked perfectly.

CM: How big is your farm and what are you currently farming?

PW: This is not a “Farm” as you might call it. It is a resettlement area, but I have a good space which is up to 6 hectares for the chickens and 5hectares for crop farming. It is located in Mhondoro Ngezi. For the crops, I focus mainly on maize, sunflower, soya, and sorghum. These crops reduce the costs of buying feeds.

CM: When did you started the chicken business?

PW: I started in November 2017.

CM: Tell us the types of chickens you sell.

PW: I have 5 breeds that I selected on basis of their different strengths and purposes. Black Australorp (a machine at laying eggs), Koekoek (good at eggs as well), Light Sussex (Both meat and eggs), Kuroila (Meat Master….weighs heavy), Jersey Giant (Meat Master). I have a 6th which is the Buff Orpington but I see it is as a flower that I like seeing around.

CM: Which is the best chicken breeds to keep and why?

PW: Black Australorp, Chicken business needs a bird that lays more so that you minimize the costs. It grows big as well and that will make it marketable for meat. However, I should point out that it differs with farmer’s preferences and also some parts of the community have certain beliefs attached to a black chicken. In that case the Koekoek will come second.

CM: How many hours do you work per day and what is your typical day like?

PW: Roadrunner farming needs all day attention. Feeding, giving medicines to the ones that are sick, cleaning food troughs, etc.

CM: Has it been viewed as more of a business for you or a lifestyle choice? Some combination of both?

PW: To be honest, it started as a business but it grew to be at the heart of my lifestyle. I woke up every day feeling proud of being a roadrunner. So, now I live in the roadrunner business.

CM: What is the most satisfying part of farming for you?

PW: The most satisfying part is having a product that the market has approved and is confident. That alone will give you extra energy to work even harder.

roadrunner farming

CM: What motivates you and how do you deal with negativity and any feeling of giving up?

PW: The greatest motivation is me, I look back and say, I cannot go back to the past life, so the only option is to push. Negativity will always be there and some will even destroy your brand but I always try to engage those who think I went off rail or I didn’t offer a good service. The problem is, people usually appreciate through hate. They hate what they like. So the best way is to engage and find a solution.

CM: What is your current take on youth participation in agriculture and how best can they become effective and active participants in this industry?

PW: Youth out there are desiring to go all out for farming but access to land and capital hinders a lot of us to participate in farming. We have the zeal but we don’t have a chance to express it. The government must identify youth with potential and empower them with ideas and inputs. Without that, farming will remain a thing of an idea to youth.

CM: Have you benefitted from any government or social programs to boost your agriculture business, if not are you looking forward to any?

PW: No. Not as of yet. If the help comes I will take it with both hands. I’m a citizen of the country and if the government sees it fit, I will take them and utilize them without fail.

CM: Many a time, access to finance and support systems are usually not in favor of subsistence farmers. How do you think the situation can be improved and work to boost and support the subsistence farmer?

PW: I am one of the subsistence farmers in Zimbabwe and I am thriving on the small space that I have. So the government may also consider looking into aiding us to boost our projects from the small pieces of land that we have.

CM: With regards to the market and marketing, how responsive has it been, and how you have been effectively marketing your business?

PW: Honestly, Twitter has been the base for my customers. All referrals and recommendations are mostly coming from Twitter. The key is being consistent and not supplying wrong or fake products. As far as to this level, the market has been quite fair to me. I market my chocks on social platforms that are, Facebook, WhatsApp, and Twitter. This is done by me and the aid of all people reading this interview.

CM: Tell us, how is the chicken Market in Zimbabwe and how can we improve our Chicken’s quality?

PW: The chicken business in Zimbabwe has always been there and it was more of broiler productions but the roadrunner business is of growth over the past 5 to 6 years. The marker is high because people are slowly moving to organic meat which I assume will overtake the broiler business in no time. However, we must reach a level of making our own breeds named after us, and unique breeds registered from Zimbabwe. We are focusing on importing breeds from other countries, yet, we cannot make our own. It is my dream that I will see that wish be of reality.

CM: What has been our greatest obstacle in your hustle and how did you manage to overcome that?

PW: My greatest obstacle has been on feed. Generally, feed in Zimbabwe is expensive and the profit margin is thin, so, for a farmer starting to grow it becomes a great challenge. However, planting your feed has been the solution and as for now I have no complaints.

CM: Any mistakes you have made in farming that you regret or have managed to learn from?

PW: My greatest mistake was in 2018 when I almost sold all my chickens due to frustration.  The market was not giving a favorable response and I sold a lot of birds. Later the market gave a positive response when I was almost giving up. It is now a story of the past and I learnt the virtue of patience. Every farmer out there must know, as long as you have a good product, people will buy no matter what.

CM: What advice can you give to the chicken farmer out there who is also looking forward to growing their farming too?

PW: To the small farmer out there; take your time to set your things, there is no competition in farming, the industry is not flooded, market is there go to the drawing board and set your things in the right place then come out with guns blazing and grow big. Whatever line you take in farming, just push to have the best product and remember, “honesty” is key.  Have good breeds that are compatible with any environment. It is not about having many breeds but the type of a breed.

CM: What are the keys to success in farming, particularly the poultry business?

PW: Have the best products, be honest, transparent, deliver, and lastly, work hard.

CM: Where do you see yourself in the next 5 years?

PW: In 5 years to come I will be in the process of perfecting my own breeds and constantly supplying roadrunner meat.

CM: Where can people find you?

PW: I am based in Harare and as for my project it is in Mhondoro Ngezi.

CM: How do you see your role in the community?

PW: I see myself in the sense of a role model. With the growth in business follows a bit of dignity and responsibility. People expect much and you to act a certain way. Therefore, I accept that because some will be looking up to me as a role model it becomes my role in the community.

CM: Please give us your social media pages.

Facebook: Prince Machiavelli Chickens; Twitter: @terrymap1

Website: www.machiavelliprince.co.zw

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AFRICAN GREATS

Winky D Wins ‘Best Dancehall Artist Award’

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Winky D born Wallace Chirumiko has won the Best Dancehall Artist 2020 Award at the African Entertainment Awards United States of America (AEAUSA). In the same awards there were 3 other Zimbabwean artistes who were battling it out with other prominent African artistes. Jah Pryzah was in the Entertainer of the Year category, Shasha in the Best Female Artiste and last but not least Winky D in Best Dancehall Artiste one which he has tonight emerged the winner. Winky was battling it out in the same category with Patoranking and many others.

The AEAUSA awards ceremony is held annually since 2015 in New Jersey with 30 awards being presented to various artist across the continent with the mission to support, celebrate and uplift African Entertainment.

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Winky Dee has also released new songs, “Ragga Musambo”, “Reply” and “David and Goliath” which have been the talk of the streets as they are received with divided opinions. One thing for sure is Winky is still one of the greatest artiste in Zimbabwe and still commands a lot of loyalty and support from his raving supporters and general audience at large. At the time of writing this article the , “Reply” is trending at Number 2 and at 380 000 views on Youtube , 3 days just after release.

Congratulations to Winky Dee and all the Gaffa family.

Thank you for bringing the award home.

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