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Tips For Excellent Customer Service

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Ranging from Startup Company to a renowned organization worth billions of dollars the future and continued success is determined by the customer. Customers have the authority to make or break the business as they are “kings” of the market. Winning the customers over calls for excellent customer service which is an ongoing process of going the extra mile in making sure they are happy and satisfied with a company’s products and services. As complex excellent customer service might seem the following tips prove it’s achievable.

Know your product

Excellent customer service is reinforced by expansive knowledge of the product and service offered.  Ideally employees must be product experts in order to discuss features, use cases in an insightful way and show customers how the product can benefit them. It is the job of the product experts to make clients get most out of their purchase and get value for money. Making it a goal to learn everything there is to know about the products is essential in order to give timely recommendations for using new features and services.

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Maintain high standards

Companies should strive for a repeated way of doing things in a manner that exceeds customer expectations. Happy customers are likely to develop strong ties to the product and customer loyalty is birthed. With numerous studies supporting that it is cheaper to retain regular customer strict quality measures should be continuously met.  When a company promises reservation bookings dealt with professionalism and efficiency, standard adherence should be of high priority. If inefficiency booking is experienced excellent customer service calls for tact and empathy in guaranteeing it will never be repeated.

Respond quickly

Instilling a sense of urgency is something customer serving representatives should be well vexed with. It’s every customer inherent need to be affirmed how valued their views are by the organization. Customer service experts consider it taboo to let an angry leave your company without getting to the root of the conflict. The four R’s of Repeating words for clarity, Review the problem to offer a resolution, Respond by offering an apology, and Resolving the problem immediately are used as a problem solving mechanisms. Providing customers with such respect and friendliness when things go wrong is excellent customer service in practice.

Maintain positive attitude

Many factors can contribute to customer-serving representative feeling that a complaint is personal rather than product-oriented. However, the importance of politeness and courteousness can never be highly emphasized when it comes to excellent customer service. The right attitude can change negative customer experience into positive customer experience by building rapport with the customer. A simple statement like “thank you for bringing this issue to our attention” can go a long way in sending positive signals to retain customers.

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Train your workers

Training and developments are vital costs as an informed employee is a good asset in providing excellent customer service. Effective training equips employees with the tools required to carry a good service. Careful consideration of experience level and needs of the employees is needed to offer tailor-made content so as to avoid wasting resources.

The journey to excellent customer service is one fuelled by the passion to exceed customer expectations and is committed to offering a structured approach which keeps the employees engaged.

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POEMS

The bitterness of bombs

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I wonder why I wonder why?

I grew up in terror

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And I met a terrible error

My life was and is still shattered

And my society scattered

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I wonder why, I wonder why?

The first bomb got me on the top of the hill

But I had to face it with courage and stay still

A couple of bodies laid like flies

And all I could hear were the cries

I wonder why, I wonder why?

I saw young lads taking the last breathe by my side

To survive I had to dive in no river in order to subside

 The ground was tensed and it couldn’t hold me anymore

And my senses, my throat and my heart were all bitter and sore

I wonder why, I wonder why?

I fled the scene leaving the dead alone and I felt the shame

But who was to be held accountable and who was to be blame

I will live to tell my own story as a single narration

But the history has it all and the full documentation

By Ngaluku Lukulu Chocho

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MOTIVATION

The Magic of A Pen

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You feel heavy in your heart; you wonder if it’s worth jotting down. “This is for talented people”, what if it’s a chance for you to discover yours? I believe life is a mystery to be discovered and learnt. Learn to appreciate your mind by allowing that pen to scribble your motivations or feelings. I have learnt to discover writing makes me to be serene with myself, it’s a form of healing.

You can ask yourself, should I use complex language? Should I use a certain structure? All these are not of major importance; we all have a unique way to our literary work. If you cannot appreciate your work as the first customer to it, who will? Never doubt that you can do it, it only needs you to believe in yourself and never be ashamed to ask for help. If I say a lot it would be more of iteration, just believe in the magic of the pen you hold.

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Compiled by
Trevor Virima S.C

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Bitconnect Shuts Down After Accused Of Running A Ponzi Scheme

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Strech lining hemline above knee burgundy glossy silk complete hid zip little catches rayon. Tunic weaved strech calfskin spaghetti straps triangle best designed framed purple blush.I never get a kick out of the chance to feel that I plan for a specific individual

Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth.

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A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli, but the Little Blind Text didn’t listen.

On her way she met a copy. The copy warned the Little Blind Text, that where it came from it would have been rewritten a thousand times and everything that was left from its origin would be the word “and” and the Little Blind Text should turn around and return to its own, safe country.

“NO REPRESENTATION IS BEING MADE THAT ANY RESULTS WILL OR ARE LIKELY TO ACHIEVE PRICES SIMILAR TO THOSE SHOWN.”

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents.

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But nothing the copy said could convince her and so it didn’t take long until a few insidious Copy Writers ambushed her, made her drunk with Longe and Parole and dragged her into their agency, where they abused her for their projects again and again. And if she hasn’t been rewritten, then they are still using her.

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.

A collection of textile samples lay spread out on the table – Samsa was a travelling salesman – and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame. It showed a lady fitted out with a fur hat and fur boa who sat upright, raising a heavy fur muff that covered the whole of her lower arm towards the viewer.

Gregor then turned to look out the window at the dull weather. Drops of rain could be heard hitting the pane, which made him feel quite sad. “How about if I sleep a little bit longer and forget all this nonsense”, he thought, but that was something he was unable to do because he was used to sleeping on his right, and in his present state couldn’t get into that position. However hard he threw himself onto his right, he always rolled back to where he was.

“The will to win, the desire to succeed, the urge to reach your full potential these are the keys that will unlock the door to personal excellence.”

One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. He lay on his armour-like back, and if he lifted his head a little he could see his brown belly, slightly domed and divided by arches into stiff sections.

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli, but the Little Blind Text didn’t listen.

His room, a proper human room although a little too small, lay peacefully between its four familiar walls. A collection of textile samples lay spread out on the table – Samsa was a travelling salesman – and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame.

It showed a lady fitted out with a fur hat and fur boa who sat upright, raising a heavy fur muff that covered the whole of her lower arm towards the viewer. Gregor then turned to look out the window at the dull weather. Drops of rain could be heard hitting the pane, which made him feel quite sad.

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